Concierge

The concierges will support you

No matter what sort of request you have, they want to provide the best service. With that in mind, Pinetree Serviced Office Marunouchi has stationed a reception desk and concierge on the first floor. We will greet you with the “omotenashi (hospitality) of a hotel.”

A level of consideration only in business offices (concierge service)

There is no sense in simply having a “stylish” or “high-class” office. Pinetree Serviced Marunouchi has prepared many services just for business offices.

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Arrange and reserve accommodations on business trips
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Handling of mail and door-to-door deliveries
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Reception/acceptance for clothes cleaning
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Lunch arrangements/food reservations
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Arrangements for hired drivers or taxi drivers
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Reservation of shared facilities within the building
Service Detail

Phone / visitor support

Concierges skilled in business manners will provide support to improve their dependability and image in the eyes of our valued customers. Concierges skilled in business manners will provide support to improve their dependability and image in the eyes of our valued customers. Without making you wait, they will give tours of specific places such as offices and meeting rooms. While you are away from the office, we will accept messages and documents on your behalf.

FAX reception, transmission, and forwarding

The FAX machine at the reception desk on the first floor can send and receive faxes (*for a fee).After the arrival of a fax, we will contact you promptly using your preferred method. We will forward faxes concerning urgent matters and faxes that arrive during your absence or during business trips to your specified contacts. Faxes may be converted to data and sent through e-mail.

郵便物・宅配物のお預かり、発送

We will handle mail, door-to-door deliveries, and forwarded mail at the reception desk on the first floor. *In cases of large packages, we may carry them to your office even while you are absent. (Your permission will be required in advance.) When you need to have mail shipped, please hand it to a concierge. They will take responsibility for shipping the mail.For door-to-door deliveries, we have prepared a special letter of transmittal. Please ask a concierge. (Limited to specific home delivery companies.)

Additionally we run a variety of services convenient for offices. The shower room, multifunction office devices installed on each floor, and kitchens are available to be used freely. Please feel free to use them.

More Questions?

Having trouble?

We value your questions. We can take your questions by phone from Monday to Friday (excluding holidays), 9:00 a.m.–6:00 p.m.
We will reply to inquiries made by e-mail within one business day.